Servicios y asistencia

Microscope FAQ

1. Where can I find product documents for my microscope?

For product documentation, such as user manuals and part diagrams, please fill out our microscope techncial support form. Our Technical Assistance Center should respond to your request within 24 hours. Please note that requests for material or regulatory certificates normally take two weeks to process.

2. What are the different types of objective thread sizes for Olympus compound microscopes?

RMS (Royal Microscopy Society) ISO Standard...........20.32 mm × 0.706 mm (36 threads/inch)
NEO (Brightfield/Darkfield "BD")....................................M26 × 0.706 mm (36 threads/inch)
XL (Bio Laser Confocal Fluorescence)..........................M25 × 0.750 mm
XLFLUOR (Macro Fluorescence)..................................M34 × 1.0 mm

3. My BX41/BX45 microscope light has stopped working. What should I do?

Due to age and/or amount of use, the internal power supply for your BX41/BX45 may have failed. If so, we recommend ordering the following electrical replacement kit as well as a new lamphouse for your microscope. The updated electronics in the replacement kit will enable your BX41/BX45 to continue to perform for many years to come. Please note: Olympus recommends having the electrical replacment kit installed by a trained microscope service person or biomed techncian. Our Technical Assistance Center can answer any questions, help troubleshoot, or provide installation assistance over the phone at 1-800-225-8330 option 4, then option 1. To place an order, please contact our customer service department at 1-800-225-8330 option 1.
AW540700 POWER BD ASSY, for models BX41TF or BX45TF
AW540703 POWER BD ASSY, for models BX41TF-5 or BX45TF-5
5-UL1035 U-LS30-4-5:6 V/30 W LAMP SOCKET FOR BX FRAMES AND SZX STANDS

4. I need to purchase a replacment AC adaptor for my microscope product. Which one do I choose?

CX21, CX22, CX23, CX33, CX43.................................DP155800
BX43, BX46..................................................................DP150300
U-DO3, U-SDO3, U-MDO.............................................DP176000
DP21-SAL....................................................................AW586800
DP2-SAL......................................................................AW698600
DP12............................................................................AW415400
DP20............................................................................AW546100
DP21/DP26 LAPTOP....................................................AW587500
DP73 DP-PXU..............................................................JW421500
SZX-ILLT (LED BASE)..................................................M-0315
BX53M...........................................................................DP150300
BX63 TPC/IX83 TPC.....................................................DP152500
SZ2-CLS.......................................................................JW456900
To place an order, please contact our customer service department at 1-800-225-8330 option 1.

5. Which industrial microscopy products are no longer supported by Olympus?

Parts and service are no longer supported for the following industrial microscope systems: STM5, OLS1x00, OLS3x00, MX40, MX50, MX80, MX51, MX61, AL110. End of service letters can be requested here.

6. Which version of OLYMPUS Stream software supports Windows 10?

Windows 10 compatibility starts with OLYMPUS Stream version 2.2 and up. If you have OLYMPUS Stream v. 2.1, you may upgrade to 2.2 free of charge. Please fill out our microscope techncial support form to request upgrade assistance. All versions prior to 2.1 require a purchased upgrade license. Please contact your local Olympus industrial microscope sales representitive for options and pricing.

7. How can I upgrade my OLYMPUS Stream installation to support Windows 10?

OLYMPUS Stream version 2.2 or higher supports the Windows 10 operating environment. To upgrade your OLYMPUS Stream license, please contact your local Olympus industrial microscope sales representitive for options and pricing.

8. Can I upgrade OLYMPUS Stream from a hardware license to a soft license?

Yes, we continue to offer OLYMPUS Stream upgrades from a hardware (USB dongle) license to a soft license. A soft license is specific to one PC installation. Contact your local Olympus Industrial Microscopy sales rep to purchase the upgrade.

9. What is the last build of cellSens/OLYMPUS Stream that supports the DP70, DP71, and DP25 cameras?

cellSens version 1.16 and OLYMPUS Stream version 2.2. However, these cameras are not supported in the Windows 10 operating environment.

10. What is the correct firewire driver for the DP21 and DP26 cameras?

In your computer's device manager, go to the driver properties of your IEEE 1394 device and select "update driver." Then, select "browse my computer." On the next screen, choose "let me pick from a list of available drivers on my computer." Next, choose the OLYMPUS MICROSCOPE 1394 DIGITAL CAMERA SYSTEM and select "next." Your driver should now be loaded. If you have any questions or need assistance, please contact our Technical Assistance Center at 1-800-225-8330 option 4, then option 1.

11. Is there an easy way to save my microscope configuration in OLYMPUS Stream?

Yes, in the OLYMPUS Stream program, go to Acquire>Devices>Create System Restore Points. Follow the prompts to save the configurations.