XRF and XRD Technical Support
We're here to help
Welcome to the Technical Support Center for Olympus XRF and XRD analyzers. We’re here to assist with questions about our instruments, software, and how to use them.
Our staff is trained to answer and resolve common questions and issues that may arise. Additionally, we have a support team to help with specialized calibration requests and unique testing conditions.
Find quick answers about your instruments and software below. If the FAQs don't have the answer you’re looking for, give us a call at 877-225-8380, extension 4.
Frequently Asked Questions
You can request an RMA by filling out a service return form and clicking submit. An RMA will be created for you within 24 hours.
The Technical Support team is available Monday through Friday from 8 a.m. to 5:30 p.m. Eastern Time (EST/EDT).
Free training can be conducted on site at any point during the unit’s lifetime. Contact your local sales representative to arrange training.
Contact our Technical support team at 877-225-8380 or at ani.technicalsupport@olympus.com to get the registration code to access the radiation safety training. You can access our RAD Safety Quick Start Guide here
You can contact a local sales rep by filling out the contact us form.
Please contact technical support at 877-225-8380 or at ani.technicalsupport@olympus.com for any HUD certification questions
Yes, Vanta™ software is compatible with Windows 10. The DELTA™ software requires that Windows Mobile Device Center (WMDC) is installed on the PC as a way to run the Delta unit thru the PC
Watch the Vanta™ Technical Tutorial Series here. The videos are available online 24/7, so you can watch at your own pace.
You can contact Technical Support by calling 877-225-8380 or emailing ANI.TechnicalSupport@Olympus.com
You can contact your local sales rep to set up a time for training.