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연락처 연락처

  • 제품▾
    • Thickness and Flaw Inspection Solutions▾
      • 결함 탐상기/위상 배열 결함 탐상기▾
        • Ultrasonic Flaw Detectors
        • Phased Array
        • Eddy Current Products
        • Eddy Current Array Products
        • BondTesting
      • 두께 측정기▾
        • 27MG
        • 45MG
        • 38DL PLUS
        • Magna-Mike 8600
        • 35RDC
        • Transducers and Accessories
      • 탐촉자 및 프로브▾
        • Single and Dual Element Transducers
        • Eddy Current Probes
        • Probes for Tube Inspection
        • Phased Array Probes
        • BondMaster Probes
      • 통합 검사 시스템▾
        • Wheel Inspection System
        • 철근 검사 솔루션
        • Tube Inspection Systems
        • Friction Stir Weld Inspection System
      • NDT 시스템 계측기▾
        • FOCUS PX / PC / SDK
        • QuickScan
      • 산업용 스캐너▾
        • Weld Inspection Scanners
        • Corrosion Inspection Scanners
        • Aerospace Inspection Scanners
        • Scanner Accessories
      • The Olympus Scientific Cloud
    • XRF and XRD Analyzers▾
      • 휴대용 XRF 분석기▾
        • Vanta
        • Vanta Element
        • DELTA Professional
      • 소형 휴대용 XRF 분석기▾
        • Vanta
        • Vanta Element
        • GoldXpert
        • Xpert for Consumer/RoHS
      • Process XRF Analyzers▾
        • FOX-IQ
      • XRD 분석기▾
        • TERRA II Portable XRD Analyzer
        • BTX III Benchtop XRD Analyzer
      • OEM Solutions▾
        • X-STREAM
      • Applications and Solutions Key
      • The Olympus Scientific Cloud
    • 현미경 솔루션▾
      • 스캐닝 프로브 현미경▾
        • OLS4500
      • 레이저 컨포칼 현미경▾
        • OLS5100
      • 광학 디지털 현미경
      • 측정(공구) 현미경▾
        • STM7
        • STM7-BSW
      • Cleanliness Inspector▾
        • OLYMPUS CIX100
      • 광학 현미경▾
        • 정립 금속 현미경
        • 도립 현미경
        • 모듈 현미경
      • 반도체&FPD 검사용 현미경▾
        • MX63 / MX63L
        • AL120
        • AL120-12
      • 실체 현미경▾
        • SZX16
        • SZX10
        • SZX7
        • SZ61/SZ51
      • 디지털 카메라▾
        • DP74
        • SC180
        • UC90
        • DP27
        • SC50
        • LC30
        • DP22
        • XM10
        • XM10IR
      • 이미지 분석 소프트웨어▾
        • OLYMPUS Stream
      • 마이크로 분광광도계▾
        • USPM-RU-W
        • USPM-RU III
      • 대물 렌즈▾
        • MPLAPON
        • MPLAPON-Oil
        • MPLN
        • MPLN-BD
        • MPLFLN
        • MPLFLN-BD
        • MPLFLN-BDP
        • LMPLFLN
        • LMPLFLN-BD
        • SLMPLN
        • LCPLFLN-LCD
        • LMPLN-IR/LCPLN-IR
        • White Light Interferometry Objective
        • Micrometer
      • Integration을 위한 현미경 컴포넌트▾
        • 장비 통합 솔루션
        • 대물렌즈
        • 광학 현미경 프레임
        • 초광각 튜브 렌즈
        • 광학 현미경 모듈
        • 모둘화 현미경 어셈블리
      • 현미경 FAQ
    • 산업내시경 검사▾
      • 산업용 Videoscope▾
        • IPLEX NX
        • IPLEX GAir
        • IPLEX GX/GT
        • IPLEX G Lite
        • IPLEX TX
        • IPLEX Long Scope Solution
      • 산업용 Fiberscope▾
        • 초소형 Fiberscope
      • 산업용 Borescope▾
        • 기본형 Rigid Borescope
        • Swing Prism Borescope
        • Zoom Swing Prism Borescope
        • 모듈형 MK Mini-Scope
        • 항공엔진 검사용 Borescope
      • 광원
      • 관찰 지원 소프트웨어▾
        • InHelp
  • 산업분야
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  • 고객지원▾
    • 문의처
    • Olympus Scientific Cloud
    • 교육 아카데미
    • Customer Service
    • 서비스 센터
    • 소프트웨어 다운로드
    • 중요 공지
    • 단종 제품
    • Product Service Termination List
    • ISO 인증
    • MSDS Datasheets
    • Terms and Conditions of Supply
    • CIC
    • Olympus Technolab
    • Microscope Classroom
    • Compliance and Ethics at Olympus
    • Same Day Shipping Program
    • Custom Financing Solutions
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산업 솔루션
고객지원

Customer Service

홈/ Customer Service
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We're here to help

Welcome to the customer service center! We pride ourselves on delivering superior products and providing the very best service to our customers. Here, you can find quick links to download an Olympus credit application, a new vendor application, view our ISO certificates, and more.

If the FAQs below don't have the answer you’re looking for, give us a call at 1-800-225-8330, option 1.

Frequently Asked Questions

How do I place an order?
  • Credit card orders can be placed by phone at 1-800-225-8330, option 1.
  • Many of our products can be purchased using a credit card on our webstore.
  • All other orders require a purchase order. Please click here to request a purchase order form.
  • Purchase orders should include relevant customer information, including bill to, ship to, negotiated or approved payment terms, buyer contact information, part numbers, quantities, and pricing. If a quote has been received, please make sure to reference that on the purchase order.

What is my order status?

We can confirm your order’s status by phone or email. Call us at 1-800-225-8330, option 1 or click here to email us. Please have your purchase order number or sales order reference number available or include it in your email.

When will my items ship?

We send confirmations for all orders placed with Olympus. The ship date for each line item is referenced on that confirmation. If the ship date has passed and you have not been notified of a revised ship date, call or email us, and we will provide you with a valid ship date. We can be reached at 1-800-225-8330, option 1 or by email.

How do I request a return?

Olympus will provide a return authorization (RA) for any approved credit return. Please click here to request a credit return.

Where can I get a copy of an invoice?

For a copy of an invoice, please contact us with the invoice number or purchase order number at 1-800-225-8330, option 1 or send us an email.

What is Olympus’ tax ID number?

The Tax ID for Olympus America Inc. is 11-2416961.

What is Olympus’ return policy?

All returns must be authorized by Olympus and requests must be made within 30 days of when you received the product. Please contact us by phone (1-800-225-8330, option 1) or email to receive an approved RA number.

Orders received and confirmed for custom manufactured products may not be cancelled or returned without written authorization from Olympus. Olympus reserves the right to charge a 20% restocking fee if a confirmed order is cancelled or returned.

Orders and warranties for Olympus equipment are accepted based on Olympus’ terms and conditions. You can view these at http://www.olympus-ims.com/en/terms.

How can I request a quote?

You can request a quote by filling out a quote request form.

How can I request technical help?

You can request technical help by filling out a contact us form.

Who is my local sales rep?

You can find out who your local sales rep is by filling out a contact us form.

How do I cancel an order?

You can cancel an order by phone at 1-800-225-8330, option 1 or by email. Please have your purchase order number or sales order reference number available or include it in your email.

How much will it cost to ship my order?

Shipping cost is based on multiple factors, including the delivery method (ground, overnight, etc.), the weight of the items, the warehouse it is shipping from, and the boxes’ dimensions. Our Customer Service team can provide you an estimated amount based on this information by email. Click here to request a shipping quote.

What credit cards do you accept? Do you accept PayPal®, Apple Pay®, or other forms of electronic payment?
  • We accept the following credit cards: American Express®, Discover®, MasterCard®, and Visa®.
  • Wire transfer and automated clearing house (ACH).
  • We do not accept PayPal or Apple Pay at this time.

Can I pay an invoice with a credit card?

Yes, you can pay an invoice using a credit card by calling us at 1-800-225-8330, option 1. Please have the invoice number or purchase order number ready to reference.

How do I make Olympus an approved vendor?

Olympus will complete any new vendor forms or applications via email. Click here to send us a request.

Where do I return my items for credit?

All returns must be authorized by Olympus. Once approved, an RA number and instructions for where to return the items will be provided. Click here to request a credit return.

Is Olympus a large business, small business, or veteran owned?

Olympus America Inc. is a large business. If you have any further questions about our classification, please email us.

How do I update my customer info with Olympus?

You can update your shipping address, billing address, company name, and other details by phone at 1-800-225-8330, option 1 or by email. If your company name has changed, we will need an authorized letter indicating the changes on company letterhead.

I received the wrong items, who do I contact to fix this?

We’re sorry you received the wrong items. Please click here to contact us. Please include the purchase order number or sales order reference and a description of exactly what items you received. If possible, please include any pictures of the items and the packing slip.

What are your hours of operation?

Olympus’ hours of operation are from 8 a.m. EST to 7 p.m. EST.

Where can I find MSDS sheets?

You can view Olympus MSDS sheets at https://www.olympus-ims.com/en/msds-datasheets/.

Where can I find Olympus’ ISO certificates?

You can view our ISO certificates at https://www.olympus-ims.com/en/iso/.

Where can I view Olympus’ Terms and Conditions?

You can view our Terms and Conditions at https://www.olympus-ims.com/en/terms/.

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  • 연락처

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  • 문의처
  • Olympus Scientific Cloud
  • 교육 아카데미
  • Customer Service
  • 서비스 센터
  • 소프트웨어 다운로드
  • 중요 공지
  • 단종 제품
  • Product Service Termination List
  • ISO 인증
  • MSDS Datasheets
  • Terms and Conditions of Supply
  • CIC
  • Olympus Technolab
  • Microscope Classroom
  • Compliance and Ethics at Olympus
  • Same Day Shipping Program
  • Custom Financing Solutions
  • 뉴스레터 신청

Quick Links

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(United States)

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(Latin America)

Credit Application

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홈/ Customer Service
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Copyright OLYMPUS CORPORATION, All rights reserved.

글로벌 | Terms Of Use | Privacy Statement | Cookies | 회사소개 | Imprint | Careers | Careers | 사이트맵

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