Predictability and Peace of Mind: Evident Service Contracts
Benefit from maximum equipment performance with minimal unplanned service costs.
Extended Warranty Coverage
Extend the manufacturer warranty to protect your investments. All manufacturer defects will be covered by Evident up to three years after the factory warranty period.*
*For select products only.
Full Coverage
Our contracts are designed to cover your service needs, to be flexible and can be adapted based on your changing requirements and budget allowances. Predictable servicing costs help ensure that your contracts remain affordable in the long-term.
Labor Coverage
With yearly preventative maintenance, minor defects are fixed before they become serious issues, significantly reducing unexpected maintenance costs. Even if major repairs are needed, travel, shipping, and labor costs are covered.
Yearly Preventive Maintenance
To minimize the risk of unexpected repair costs, our yearly preventive maintenance service includes an extensive performance check, as well as cleaning and adjustment of your equipment. By reducing equipment downtime and increasing availability, our service contracts also minimize the impact of maintenance on your normal operations.
Calibration
Your equipment’s measurement accuracy depends on reliable calibration. With the comprehensive service contracts offered by Evident, calibration is performed by engineers with deep understanding of Olympus equipment, ensuring optimal performance of your measurement devices.
Yearly Preventive Maintenance, Labor & Full coverage
Protection at all times
Our products are among the most reliable on the market. But even the best instruments can deviate from their optimal performance over time and need to be adjusted or repaired. For a fraction of the purchase price, you can rely on the security of the manufacturer's service for years.
Our basic service is an annual preventive Maintenance. If you like to further enhance the projectability of your costs, we can help with our Labour Full coverage contracts. The unlimited breakdown service will cover all labour and travel costs for our service technicians and the hardware coverage will cover all cost for spare parts. If required, we also offer a laser coverage in our Full coverage contract.
Contracts for Microscopy
The Preventive Maintenance will be fulfilled once a year on the customers side and includes:
- Performance check, cleaning, adjustment and lubrication (if necessary) of the frame
- Performance check and cleaning of the objectives
- Performance check and cleaning of the stage
| Maintenance | Labor Coverage | Full Coverage | |
| Core Services | |||
| Annual preventative maintenance | ✓ | ✓ | ✓ |
| Optional Add-on Service Modules | |||
| Unlimited breakdown repairs | – | ✓ | ✓ |
| Hardware coverage | – | – | ✓ |
Your key values
Annual preventive maintenance
- Keep the equipment in reliable performance conditions with best possible results
- Reduction of system downtime
Labor coverage
- Keep the equipment in reliable performance conditions with best possible results
- Reduction of system downtime
- Fixed annual labour cost in case of unexpected system breakdowns
Full coverage
- Keep the equipment in reliable performance conditions with best possible results
- Reduction of system downtime
- Service costs are project-able due to coverage of all labour, travel, spare part and unit replacement costs
- No risk of unexpected high repair costs
- Fast service due to no need for administrative service initiation e.g. no cost estimates required
- Cost saving by up-front payment for multiple years due to no increase of labour, travel and spare part costs
Calibration Contracts
Precision at all times
Evident products are designed to exceed the highest industry standards, such as EN12668-1, ISO 22232 and ISO18563-1. To ensure that your instruments continue to meet these demanding standards we offer full calibration services to the highest possible accreditation standard, ISO17025*. All of our calibration packages ensure you can have complete confidence in your data by incorporating a series of operational and performance qualification tests to meet the Original Equipment Manufacturer (OEM) specifications in addition to the relevant industry standards.
The calibration will be performed in an Evident Repair Center (RRC) operating in compliance with a quality system e.g. ISO 9001 or ISO 17025 providing a follow-on calibration certificate to the original received at the point of purchase from Evident.
In line with our quality management systems, the calibrations are carried out by fully certified technicians, equipment and service management systems. The calibration test equipment is frequently calibrated. The environment in terms of temperature and humidity is constantly monitored and stated on the calibration certificate. The test procedures are in-line with factory or international standards to confirm compliance of the products to its original specifications.
The calibration certificate is stating a unique calibration certificate number, equipment, serial number, equipment description and calibration date.
As part of the calibration suitable software and firmware updates updates can be installed.
*ISO17025 accredited services are available in the Evident Service Center Europe s.r.o. repair center. Please refer to the Evident or CIA website for the list of accredited services provided.
Extended Warranty
Protection at all times
Our products are among the most reliable on the market. But even the best instruments can deviate from their optimal performance over time and need to be adjusted or repaired. With our service offering, you will not incur any additional service costs in the event of a problem. A real advantage in the long term. For a fraction of the purchase price, you can rely on the security of the manufacturer's service for years.
The Extended Warranty Contract includes the extension of the original 12 months’ warranty period after delivery (which is applicable pursuant to Olympus General Terms of Delivery and Payment) for a pre-defined quantity of month. For example, another 24 months, i.e. a total of 36 months’ warranty period after delivery.
The scope of the extended warranty is in line with the warranty under Evident General Terms of Delivery and Payment
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Annual Comprehensive and Maintenance Coverage
Even the most reliable equipment can deviate from its optimal performance over time and need to be adjusted or repaired. For a fraction of the purchase price, you can rely on the security of the manufacturer's service.
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 Annual Preventive MaintenanceOur yearly preventive maintenance service minimizes the risk of unexpected repair costs with annual performance checks, cleaning, and equipment adjustments. With reduced downtime and increased availability, our service contracts have minimal impact on your normal operations.  Extended Warranty CoverageExtend the manufacturer warranty to protect your investments. All manufacturer defects will be covered by Evident up to 3 years after the factory warranty period.* *For select products only.  Comprehensive CoverageOur contracts are designed to cover your service needs and can be adapted based on your changing requirements and budget allowances. Predictable servicing costs help ensure that your contracts remain affordable in the long-term.  CalibrationEnsure optimal measurement accuracy with Evident's comprehensive service contracts. Our expert engineers perform reliable calibration, leveraging their deep understanding of Evident equipment for the best performance of your measurement devices. |